Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unused, unworn, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return, please contact us at:
Email: thbsybs@outlook.com
Please note that returns must be shipped to the following address:
[INSERT RETURN ADDRESS]
If your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us anytime at:
Email: thbsybs@outlook.com
Damages and Issues
Please inspect your order immediately after delivery. If the item is defective, damaged, or if you receive the wrong product, contact us as soon as possible so we can evaluate the issue and provide a solution.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants);
- Custom-made or personalized products;
- Personal care products (such as beauty or hygiene products);
- Hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific product, please contact us before making a purchase.
Unfortunately, we cannot accept returns for sale items, promotional products, or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the product you have. Once your return is approved, you may place a new order for the desired item separately.
European Union 14-Day Cooling-Off Period
Despite the above policy, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
As stated above, the item must be in the same condition as received: unused, unworn, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed and automatically returned to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund.
If you have not received your refund within 15 business days after your return has been approved, please contact us at:
Email: thbsybs@outlook.com